Five Steps for Achieving a Zero Inbox
Yesterday evening I posted on Twitter that I had achieved a “zero inbox” (i.e. no email in my Gmail inbox), and Chris Yates (@chrisyates11), one of my followers, asked how I did it.
Managing email — versus it managing me –has been my holy grail for months ok, more than a year now. I am completely overwhelmed by it. Not only do I have my Gmail account, I also have a personal Yahoo one — which fills up with clutter from temple, my son’s school, my personal stuff, and spam.
My problem is compounded by the fact that I work in different locations — from home, at my office, at my son’s fencing lessons, at Starbucks between client meetings, etc.
I tried Xobni for Outlook for a few months, but due to the work in various locations problem, I realized I needed email “in the cloud.” Gmail works well — but isn’t ideal, if you want my opinion — but email-in-the-cloud still left me with an overflowing inbox.
You can’t manage email. You have to reduce or eliminate it.
The strategies I’ve been training myself to use to aren’t difficult per se. You’ve read these tips in other places, but I’m posting them again because they do work — the trick is that you have to be incredibly disciplined and use them (that’s the hard part).
1. Don’t check email constantly. The checking-email-constantly addiction has to be worse than smoking. I have learned the hard way that I simply cannot keep Gmail open all day long as I tend to live in my inbox and get nothing done.
You really have to set pre-determined times when you’ll check email. For me, that’s now 11:00 AM, 2:30 PM and 4:00 PM. When I do check it, I try to process all of it. I even write these times on my daily task list. Sometimes I write, “Don’t check email until 11:00.” It works.
This strategy is still a work in progress but it’s getting easier. One thing that helps is to keep track of just how many “urgent” messages you get per day. For me, that’s just about zero. I’m not a brain surgeon.
2. Don’t check email first thing in the morning. Again, this is another tough habit to break. Instead of checking email first thing, I sit down and get right to work on my biggest task of the day.
To make this step work, you have to write your task list the night before.
3. Decrease the amount of email you send out. Back in the days of hand-written letters, the advice was that if you wanted someone to send you a letter, you had to send one yourself.
Well, it works the same with email — you send out an email and the person replies to it, putting more email in your inbox. I now find myself asking, “Is this email really necessary?”
I also found I have a really bad habit of sending multiple emails, either because I type too fast and forget to include information, necessitating another email, or because I’m giving status updates on multiple items.
Once I became conscious of this, I realized I needed to better manage projects.
4. Use project management tools. I’ve tried to use Basecamp, a project management application, numerous times, but always seemed to fade out on it. This is because I never really gave up the email habit.
However, due to multiple clients and multiple projects, I was just losing track of important details as they would get lost in the email shuffle.
I’m back on Basecamp and now that I’m better managing my email, Basecamp is working like a charm. I email clients from it and since everything is grouped by project, I can keep track of discussions and add to-dos and milestones as soon clients give them to me. Best of all, everything is located right there in Basecamp, making it easy to keep track of details.
5. Eliminate “status” updates and other unnecessary stuff. I discovered by accident that you can receive Google Alerts via RSS. What a relief! I’ve added all Alerts to my Google Reader — eliminating in one fell swoop dozens of daily email Alerts.
I’ve also begun unsubscribing from those newsletters I no longer read as well as those that people send me without my permission (in the past, I would simply delete them). For those newsletter I want to read, if they have an RSS feed, I subscribe to it instead.
I’ve also charged my VA with reading HARO emails for me — she reads them for other clients as well, so it was easy for her to add my potential PR opportunities to her list. That eliminated another three emails per day from my inbox (plus freed up some valuable time).
And finally, I eliminated all those “status” updates from social media platforms, including Twitter and LinkedIn, and configured my blog so that I don’t receive email whenever anyone posts a comment.
These are the steps I’ve taken to reduce email and get to a zero inbox. What strategies have you used to reduce and manage email? Post them below.







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