Order Estradiol - No Prescription DrugStore http://www.dhcommunications.com/2009/11/is-technology-ticking-your-customers-off/ Thu, 29 Jul 2010 20:41:30 +0000 hourly 1 http://wordpress.org/?v=3.0 Order Estradiol - No Prescription DrugStore http://www.dhcommunications.com/2009/11/is-technology-ticking-your-customers-off/comment-page-1/#comment-1327 uberVU - social comments Fri, 13 Nov 2009 19:49:32 +0000 http://marcom-writer-blog.com/?p=977#comment-1327 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by diannahuff: Is technology ticking your customers off? It is where I'm sitting -- in the United Lounge. http://bit.ly/2KGQis... Social comments and analytics for this post…

This post was mentioned on Twitter by diannahuff: Is technology ticking your customers off? It is where I’m sitting — in the United Lounge. http://bit.ly/2KGQis...

]]> Order Estradiol - No Prescription DrugStore http://www.dhcommunications.com/2009/11/is-technology-ticking-your-customers-off/comment-page-1/#comment-1326 Dianna Huff Fri, 13 Nov 2009 18:11:06 +0000 http://marcom-writer-blog.com/?p=977#comment-1326 Jamie and Paul -- Thank you for your comments. I haven't flown United in a long time and was stressed at trying to figure out the online check in process. I shouldn't have to "figure" it out -- it should just work. I think I've been spoiled by Southwest. :-) Jamie and Paul — Thank you for your comments. I haven’t flown United in a long time and was stressed at trying to figure out the online check in process. I shouldn’t have to “figure” it out — it should just work. I think I’ve been spoiled by Southwest. :-)

]]> Order Estradiol - No Prescription DrugStore http://www.dhcommunications.com/2009/11/is-technology-ticking-your-customers-off/comment-page-1/#comment-1325 Paul Weiss Fri, 13 Nov 2009 16:39:13 +0000 http://marcom-writer-blog.com/?p=977#comment-1325 Jamie - This kind of things sends everybody over the edge. The worst part of enduring a badly executed IT system is that you almost immediately know it's the system, and you're at the mercy of a computer that you can't talk to and reason with. I think the biggest offenders right now are phone menu systems, constantly making me repeat my request and not understanding. Customer satisfaction will NEVER be delivered via automaton. There needs to be an ACTUAL LIVE HUMAN there. I think as technology races closer to a singularity, you will see this become a bigger and bigger problem until it takes down businesses. Paul Weiss blogs.vbpoutsourcing.com Jamie – This kind of things sends everybody over the edge. The worst part of enduring a badly executed IT system is that you almost immediately know it’s the system, and you’re at the mercy of a computer that you can’t talk to and reason with. I think the biggest offenders right now are phone menu systems, constantly making me repeat my request and not understanding. Customer satisfaction will NEVER be delivered via automaton. There needs to be an ACTUAL LIVE HUMAN there. I think as technology races closer to a singularity, you will see this become a bigger and bigger problem until it takes down businesses.

Paul Weiss
blogs.vbpoutsourcing.com

]]> Order Estradiol - No Prescription DrugStore http://www.dhcommunications.com/2009/11/is-technology-ticking-your-customers-off/comment-page-1/#comment-1324 Jamie Lee Fri, 13 Nov 2009 15:16:02 +0000 http://marcom-writer-blog.com/?p=977#comment-1324 That kind of SNAFU sends me right over the edge. As someone with a background in designing user experiences, it makes me NUTS when I have to endure a badly designed and/or executed system. Companies need to learn to pay attention to the whole package - from the brand name and positioning, down to the tiniest detail of an automated ordering system. No one piece holds more weight than another. When it comes to customer experience, the weakest link is how you will be judged every time. Great post! :) That kind of SNAFU sends me right over the edge. As someone with a background in designing user experiences, it makes me NUTS when I have to endure a badly designed and/or executed system. Companies need to learn to pay attention to the whole package – from the brand name and positioning, down to the tiniest detail of an automated ordering system. No one piece holds more weight than another. When it comes to customer experience, the weakest link is how you will be judged every time.

Great post! :)

]]> Order Estradiol - No Prescription DrugStore http://www.dhcommunications.com/2009/11/is-technology-ticking-your-customers-off/comment-page-1/#comment-1323 Tweets that mention Is Technology Ticking Your Customers Off? ยป B2B MarCom Writer Blog -- Topsy.com Tue, 10 Nov 2009 22:52:05 +0000 http://marcom-writer-blog.com/?p=977#comment-1323 [...] This post was mentioned on Twitter by Dianna Huff. Dianna Huff said: Is technology ticking your customers off? It is where I'm sitting -- in the United Lounge. http://bit.ly/2KGQis [...] [...] This post was mentioned on Twitter by Dianna Huff. Dianna Huff said: Is technology ticking your customers off? It is where I'm sitting — in the United Lounge. http://bit.ly/2KGQis [...]

]]>