"The Buck Stops Here" Customer Service
Took my car in for service this morning.
On the service counter I noticed a flyer and a red phone.
The flyer read (going from memory), “The Buck Stops Here. Should you have any problems with your experience, use the red phone to contact Fred [dealership owner] directly.”
I laughed and said to my service guy, “Does that really work?”
His reply — “You betcha.”
Awesome! I love businesses that know how to cater to customers.
About the author: Dianna Huff
A B2B web marketing expert, Dianna helps B2B companies grow through SEO, marketing writing, and social media. A frequent speaker, Dianna has been quoted in numerous blogs, books, and articles; her client list includes large and small B2B companies across the U.S. Follow her on Twitter @diannahuff. To receive her e-course on creating great B2B marketing content, subscribe to her newsletter, The MarCom Strategist.
